Office Administration/Medical Administrative Assistant

Program Goal Statement

Students completing this program are prepared to work as a medical administrative assistant for doctors or dentists, in hospitals, medical offices, health agencies, or related fields. Some of the duties of a medical administrative assistant include: patient intake of demographic information, scheduling appointments, answering telephone inquiries, verifying insurance eligibility, handling payments, working in the patient EMR and more. Students develop skills in computer applications, medical software, medical terminology, medical insurance forms preparation, text editing, beginner and advanced medical transcription, medical office procedures, speech recognition and master employment readiness skills.

Program Information

  • All MAA courses are offered primarily during the day in Fall River in a hybrid, distance learning format which is a combination of online and face-to-face instruction. All other courses in this program can be offered online, face to face (day and evening) or hybrid distance learning. 


  • OFC 102 can be "waived" by a demonstrated keyboarding speed of 20 words per minute based on a two-minute timing administered by the Office Administration Department Chair.  OFC 102 is a prerequisite for OFC 113.
  • Take MAA 101 (Medical Terminology) before BIO 115 (Survey of Anatomy & Physiology).  Take OFC 120 (Text Editing) before MAA 102 (Medical Transcription).

Admission Requirements 

  • High school diploma or state-approved high school equivalency credential.

After Bristol

  • In addition to working as a medical administrative assistant in a health related field, students that successfully complete OFC 120 (Text Editing), MAA 102 (Medical Transcription), and MAA 203 (Advanced Medical Transcription) can work as a medical transcriptionist in a medical office, hospital pool, or as an independent contractor.   Students can also work as a medical scriber transcribing 'live" alongside a physician and patient in a medical setting.
Total credits:

Course Sequencing

Note: General Education courses can be taken in the semester of personal choice.

OFC 102: (May be waived by a previous course or passing a keyboarding test administered by the Office Administration Department Chair.)

Item #
Sub-Total Credits




Associate Degree


Degree Offered

Associate in Science in Office Administration - Medical Administrative Assistant option

Program Contact

Vidyanidhi Rege, Dean, 

Carol Martin, Department Chair,