Medical Administrative Assistant

Program Statement

The Medical Administrative Assistant degree program is designed to equip individuals with the knowledge and skills necessary to excel in the dynamic healthcare environment. This comprehensive program typically covers a range of topics, including medical terminology, healthcare ethics, billing and coding, office management, and electronic health records. Students learn to navigate the intricacies of medical office procedures, communicate effectively with patients and healthcare professionals, and manage administrative tasks crucial to the smooth operation of medical practices. With a focus on both the administrative and healthcare aspects, graduates of this program are well-prepared to play a vital role in supporting medical teams, ensuring efficient office operations, and contributing to the overall delivery of quality patient care in various healthcare settings.

Program Information

  • Some courses in this program also apply to the Associate in Science in Office Administration - Executive Administrative Assistant and the Medical Office Certificate. 
  • Medical Assisting (MAA) courses are offered mainly during the day in Fall River in a hybrid, distance-learning format, a combination of online and face-to-face instruction. All other courses can be offered online, face to face (day or evening) or in a hybrid, distance learning format.
  • When selecting courses for this program, it's essential to choose those that align with your career goals and provide a well-rounded foundation in administrative skills. Students are encouraged to follow the recommended course sequences and speak with an Advisor or the Department Chair about course selection.  
  • Review the requirements carefully and note which courses are mandatory for graduation. 
  • MAA101: Medical Terminology should be taken in semester one as it is a pre-requisite for other MAA courses.

After Bristol

Upon completion of the Medical Administrative Assistant degree program, graduates emerge with a well-rounded skill set directed towards success in the healthcare industry. Complete with comprehensive knowledge in medical terminology, billing, and office management, these individuals are prepared to integrate into medical practices, hospitals, clinics, and other healthcare settings. They become adept at handling electronic health records, coordinating patient appointments, and managing the administrative intricacies of healthcare settings. With a sharp understanding of healthcare ethics and effective communication, graduates play a crucial role in fostering positive patient experiences. Whether working in a primary care office or specialized medical facility, those with a medical administrative assistant degree contribute significantly to the efficiency and organization of healthcare operations, ultimately facilitating the delivery of quality patient care.

Program Learning Outcomes

Students will be able to: 

  1. Apply knowledge of medical terminology, resulting in effective communication with healthcare professionals and accurate interpretation of medical records.
  2. Process and code medical bills, ensuring proper reimbursement and compliance with healthcare billing regulations.
  3. Operate within an electronic health record system, maintain patient information confidentiality, and efficiently utilize technology to enhance healthcare administrative processes.
  4. Manage administrative tasks within a healthcare setting, including appointment scheduling, inventory control, and coordination of office procedures to ensure smooth day-to-day operations.
  5. Express verbal and written communication skills, particularly in interactions with patients, healthcare providers, and other administrative staff, fostering positive and clear communication within the healthcare environment.
  6. Explain ethical considerations in healthcare, including patient confidentiality, privacy laws, and compliance.
  7. Explain healthcare regulations, decision-making in various administrative and scenarios within the medical field.
Total credits:

Course Sequencing


Academic Area

Business and Experiential Education

Degree Offered

Associate in Science in Office Administration (Medical Administrative Assistant)


Program Code


Program Contact

Jennifer Machado
Department Chair

Vidyanidhi Rege
Dean of Business and Experiential Education

CIP Code