Medical Administrative Assistant


MAA 101 : Medical Terminology

This course teaches the basic design of medical terminology as used in academic, business, and health institutions. Applying a unique instructional system of memory technology, the student learns to interpret and understand thousands of complex medical terms using root words, prefixes, and suffixes. Comprehensive presentations of various body systems and anatomical structures provide a powerful foundation for technical language used in medical practices. No previous knowledge of biology, anatomy, or physiology is needed. Three class hours a week. Instructional Support Fee applies.


  1. Accurately read, interpret (prefixes, suffixes, and root words) and correctly pronounce 10,000 medical terms (in Latin and Greek).
  2. State and describe each anatomical body system using the appropriate medical term.
  3. Research commonly used drugs using reliable and acceptable Internet medical sites.
4. Demonstrate the ability to compare and contrast generic vs. name-brand drugs.

MAA 102 : Medical Transcription

This course includes a unique combination of authentic physician dictated reports including Office Notes, Operative Reports, Radiology Reports, and History and Physicals. Students transcribe these reports by incorporating medical terminology, text editing, and formatting techniques using state-of-the-art medical transcription software. Student must receive a grade of C or better and obtain a keyboarding speed of 45 wpm to progress to MAA 203. Prerequisite: MAA 101 with a grade of C or better. Co-requisite: OFC 113 and OFC 120 or permission of the instructor. Three lecture hours per week. Instructional Support Fee applies.


  1. Demonstrate accurately how to utilize the transcription equipment/software and mastering all of its’ features.
  2. Adequately support any medical office/hospital setting in the community (remotely or face to face) transcribing patient medical reports.
  3. Demonstrate how to utilize instructions in e-Learning meeting course deadlines.
  4. Demonstrate the importance of confidentiality and the preciseness needed in transcribing patient medical reports.
  5. Accurately interpret dictation from international accents using medical terms, medical abbreviations, pharmacological, and anatomical terms.
  6. Incorporate proper punctuation into each dictated patient medical report.
7. Demonstrate confidentiality of the healthcare record and its contents.

MAA 103 : Medical Assisting Administrative Procedures

This comprehensive course prepares Medical Assisting students to perform administrative procedures in the medical office. Students develop skills using computer software to schedule and manage appointments and to execute data management using electronic medical records (EMR). The course also covers telephone techniques, records and office management, managing practice finances, professionalism, medical law, ethics and effective communication with patients and staff. Prerequisite: Medical Assisting students only. Other students interested in Medical Assisting may register for this course with the approval of the instructor or program coordinator. Two lecture hours and three lab hours a week. Instructional Support Fee applies.


Upon successful completion of this course, the student should be able to: Cognitive: 1. Discuss pros and cons of various types of appointment management systems 2. Describe scheduling guidelines 3. Recognize office policies and protocols for handling appointments 4. Identify critical information required for scheduling patient admissions and/or procedures 5. Identify systems for organizing medical records 6. Describe various types of content maintained in a patient’s medical record 7. Discuss pros and cons of various filing methods 8. Identify both equipment and supplies needed for filing medical records 9. Describe indexing rules 10. Discuss filing procedures 11. Discuss principles of Electronic Medical Records (EMR) 12. Identify types of records common to the healthcare setting 13. Identify time management principles 14. Discuss the importance of routine maintenance of office equipment. 15. Explain basic bookkeeping computations 16. Differentiate between bookkeeping and accounting 17. Describe banking procedures 18. Discuss precautions for accepting checks 19. Compare types of endorsements 20. Differentiate between accounts payable and accounts receivable 21. Compare manual and computerized bookkeeping systems used in ambulatory healthcare 22. Describe common periodic financial reports. 23. Explain both billing and payment options 24. Identify procedures for preparing patient accounts 25. Discuss procedures for collecting outstanding accounts 26. Describe the impact of both the Fair Debt Collection Act and the Federal Truth in Lending Act of 1968 as they apply to collections 27. Discuss types of adjustments that may be made to a patient’s account 28. Identify types of insurance plans 29. Identify models of managed care 30. Discuss workers’ compensation as it applies to patients 31. Describe procedures for implementing both managed care and insurance plans 32. Discuss utilization review principles 33. Discuss the referral process for patients in a managed care program 34. Describe how guidelines are used in processing an insurance claim. 35. Compare processes for filing insurance claims both manually and electronically 36. Describe guidelines for third-party claims 37. Discuss types of physician fee schedules 38. Describe the concept of Resource-Based Relative Value Scale (RBRVS) 39. Define Diagnosis-Related Groups (DRGs) 40. Discuss the legal scope of practice for medical assistants 41. Explore issues of confidentiality as it applies to the medical assistant 42. Describe the implications of HIPAA for the medical assistant in various medical settings 43. Summarize the Patient Bill of Rights 44. Discuss licensure and certification as it applies to healthcare providers 45. Describe liability, professional, personal injury, and third-party insurance 46. Compare and contrast the physician and medical assistant’s role in care standards 47. Compare criminal and civil law as it applies to the practicing medical assistant 48. Provide an example of tort law as it would apply to a medical assistant 49. Explain how the following impact the medical assistant’s practice with examples: Negligence, Malpractice, Statute of Limitations, Good Samaritan Act(s), Uniform Anatomical Gift Act, Living Will/Advanced Directives, Medical Durable Power of Attorney. 50. Identify how the Americans with Disabilities Act (ADA) applies to the medical assisting profession 51. Discuss all levels of governmental legislation and regulation as they apply to medical assistants 52. Discuss principles of using the Electronic Medical Record (EMR) Psychomotor: 1. Explain general office policies 2. Demonstrate telephone techniques 3. Compose professional/business letters 4. Manage appointment schedules by establishing priorities 5. Schedule patient admissions and/or procedures 6. Organize a patient’s medical record 7. File medical records 8. Execute data management by using the electronic medical record (EMR) 9. Use office hardware and software to maintain office systems 10. Use the Internet to access information related to the medical office 11. Maintain organization by filing properly 12. Perform routine maintenance of office equipment with documentation 13. Perform an office inventory 14. Prepare a bank deposit 15. Perform accounts receivable procedures to include: Posting entries on a Day Sheet, Performing billing procedures, Performing collection procedures, Post adjustments, Process a credit balance, Process refunds, Post non-sufficient fund (NSF) checks, Post collection agency payments. 16. Utilize computerized office billing systems 17. Apply both managed care policies and procedures 18. Apply third-party guidelines 19. Complete insurance claim forms 20. Obtain pre-certification including documentation 21. Obtain pre-authorization including documentation 22. Verify eligibility for managed care services. 23. Respond to issues of confidentiality 24. Perform within scope of practice 25. Apply HIPAA rules in regard to privacy/release of information 26. Practice within the standard of care for a medical assistant 27. Incorporate the Patient’s Bill of Rights into personal practice and medical office policies and procedures 28. Complete an Incident Report 29. Document the patient record accurately 30. Apply local, state, and federal healthcare legislation and regulations appropriate to the medical assisting practice setting Affective: 1. Consider staff needs and limitations in establishing a filing system 2. Implement time-management principles to maintain effective office functions 3. Demonstrate sensitivity and professionalism with patients when handling accounts receivable issues 4. Demonstrate assertive communication with managed care and/or insurance providers 5. Demonstrate sensitivity in communicating with providers, patients & staff 6. Communicate in language the patient can understand regarding managed care and insurance plans 7. Demonstrate sensitivity to patient rights 8. Demonstrate awareness of the consequences of not working within the legal scope of practice 9. Recognize the importance of local, state, and federal legislation and regulations in the practice setting

MAA 105 : Electronic Healthcare Records I

Electronic healthcare records systems are important to help provide office support and better managed patient care. This course explains the major benefits of an EHR system such as accessibility, improve efficiency, interoperability, care coordination, patient engagement, clinical decision support, and reporting programs. Students will learn the knowledge and skills to navigate through electronic health records, privacy and security of health records, and scheduling. This course helps students develop as scholars, learners, and future professionals in the healthcare industry. Students will experience in the course through in depth assignments, activities, and electronic modules, all through textbook and Sim Charts software. Fall. Three Lecture Hours. Prerequisite MAA101 Medical Terminology, Ged. Ed. Competencies: Information Literacy. 3 credits


Students will learn how to navigate through and learn about: 1. Explain the process of managing the revenue cycle. 2. Organize electronic patient care documents. 3. Utilize reimbursement in the medical office. 4. Evaluate Electronic Health Records. 5. Explain the privacy and security of health records. 6. Summarize patient encounters and check-in procedures. 7. Analyze progress notes and electronic orders.

MAA 203 : Advanced Medical Transcription

This course is a continuation course in medical transcription building advanced skills in formatting, grammar, punctuation, and transcription. Students learn how to transcribe on line, on site in a pool, or as a scriber transcribing live alongside the physician and patient directly into the electronic medical record (EMR) in a medical setting using state-of-the-art medical transcription software. Prerequisite: MAA 102 with a grade of C or better and a minimum keyboarding speed of 45 wpm. Three lecture hours per week. Instructional Support Fee applies.


Transcribe 180+ medical reports in various formats using reference materials to correctly transcribe terminology, medical abbreviations, medications, diagnoses, surgeries, etc.

MAA 204 : Medical Insurance Forms Preparation

This course provides students with an understanding of medical insurance and medical insurance forms. Students learn how to complete forms within the scope of HIPAA and utilize ICD and CPT codes for billing purposes. Students use medical software to create a calendar matrix, create and update patient medical records, schedule appointments, update insurance information, and collect and process payments. Three lecture hours per week. Instructional Support Fee applies.


1. Utilizing medical software to maintain medical forms. 2. Research procedural codes based on given diagnoses. 3. Complete insurance forms for client portfolios. 4. Create a medical record from start to finish, throughout the semester.

MAA 205 : Medical Office Procedures

This course emphasizes the duties required of a medical administrative assistant in an office setting. Students develop critical thinking skills through practice with interactive software, appointment scheduling software, index and filing, office finances, and telephone techniques. The course emphasizes medical standards, medical ethics, and medical law. Students also participate in a job shadow experience. Three lecture hours per week. Instructional Support Fee may apply.


1.Complete insurance forms for a patient’s medical record. 2.Explain how to complete insurance forms for prompt payment. 3.Utilizing medical software (Medisoft) for all office tasks. 4.Learn about the ICD and CPT reference books for patient diagnoses. 5.Analyze the aspects of Workers’ Compensation, Medicare, and Medicaid. 6.Research medical office journal articles for lecture topics discussed in class. 7.Impliment the standard medical Code of Ethics.

MAA 209 : Medical Office Portfolio Development

This course prepares medical office students for employment. Students identify their short- and long-term goals and work on developing their strengths and minimizing weaknesses. Students attend workshops for career research and dressing for success. Students create a resume, cover letter, and reference list, and practice job interviewing techniques. A comprehensive portfolio is created to include the above topics as well as sample work from various courses taken in their program, activities in critical thinking, communication skills, and current events in job placement. Pre or co-requisite: MAA 205 or permission of the instructor. One lecture hour per week.


  1. Accurately develop a portfolio that contains an effective resume, cover letter, reference list, and thank-you letter for job interviewing.
  2. Identify short and long-term career goals and identify ways to reach those goals.
  3. Identify a career of interest and research it on a reliable Web site.
  4. Effectively explore interview techniques for a successful job interview.
  5. Develop effective techniques for a “mini” interview at a job fair.
  6. Correctly identify the process of filling out job applications both on line and in hard copy.
  7. Explore ways to effectively time-manage to avoid stress on the job.
  8. Effectively prepare for and participate in a “mock” interview on campus.
  9. Effectively explore the option of how to obtain part-time work through an employment agency while waiting for a full-time job opportunity.
  1. Develop an accurate plan for obtaining employment utilizing outside resources.
  1. Develop an accurate plan for obtaining employment through BCC Alumni opportunities as a graduate of the College.
12. Identify and discuss (in groups) real work-place issues and how they can be rectified ethically.

MAA 210 : Medical Law and Ethics

The purpose of medical law and ethics is to examine the commitment to legal and ethical goals of a healthcare system. This course explains and focuses on dealing with the distinction between what is considered right or wrong at a given time in a given culture in the healthcare industry. Students must be able to recognize common healthcare issues, make good judgements and decisions based on values, and the laws that govern them. Students will learn the knowledge about the legal, ethical, and moral dilemmas currently faced by healthcare professionals in the workplace. They will explore topics such as confidentiality, rights of patients, informed consent, competence, negligence, advanced directives, autonomy, and healthcare accessibility. This course help students develop as scholars, learners, and future professionals in the healthcare industry. Students will experience in the course through in-depth assignments, activities, and case studies; through textbook and supplemental material. Spring. Three Lecture Hours. Prerequisite MAA101, Gen. Ed. Competencies Met: Ethical Dimensions, 3 credits.


1. Explain why studying Medical Law and Ethics is important. 2. Compare aspects of Law and Ethics. 3. Explain discuss Value Development Theories and Value Choices Theories. 4. Apply Principles of Health Care Ethics and Law, the courts, and contracts. 5. Analyze Physicians’ and Patients’ Rights and Responsibilities. 6. Identify privacy, security, fraud, and public health responsibilities of health care practitioners. 7. Explain Death and Dying.

MAA 211 : Electronic Healthcare Records II

Electronic healthcare records systems are important to help provide office support and better managed patient care. This course explains the major benefits of an EHR system such as improving efficiency, interoperability, care coordination, patient engagement, clinical decision support, and reporting programs. Students will learn the knowledge and skills to navigate through clinical check-out procedures, billing check-out procedures, claim management, messaging and administrative tasks, and PM within EHR practical applications. This course helps students develop as scholars, learners, and future professionals in the healthcare industry. Students will experience in the course through in-depth assignments, activities, and electronic modules, all through textbook and Sim Charts software. Spring. Three Lecture Hours. Prerequisite MAA101, MAA105 EHR I, Ged. Ed. Competencies Met: Information Literacy. 3 Credits.


Students will navigate and learn: 1. Explain charge capture, billing patient encounters, and clinical check-out procedures. 2. Apply skills for billing check-out procedures, third-party payers, and claims management. 3. Prepare payments and creating statements and Producing reports and following up. 4. Breakdown accounts receivable, collections, and administrative tasks. 5. Explain health information management tasks. 6. Explain Practice Management within EHR practical applications.